Terms and Conditions

Please read the terms and conditions and policies displayed on this website before using the everythreadcount.com website or placing an order.  By using this website you agree that you have read and accepted the terms and conditions and policies and are bound by them.

We may make changes to our website, policies and terms and conditions at any time without notice. We will publish our changes on the everythreadcount.com website.

Privacy

Please read our Privacy Policy which also governs your use of the everythreadcount.com website.

Placing Orders

When you place an order, we will send you an email confirming receipt and details of your order. Acceptance of your order will be at the time we dispatch that product to you. We reserve the right to cancel any order at any time and, at which time, we will immediately notify you of this action by email or phone using your contact details provided. We will refund payments for cancelled orders via the original payment method received.

Voucher Codes

Every voucher code has different requirements and rewards. Please check all requirements stated in order to receive the discount. Voucher values are as specified and are redeemable only on the everythreadcount.com website. A voucher code may not be used in conjunction with another. Everythreadcount vouchers cannot be applied on taxes, shipping and handling, or other charges.

PLEASE NOTE: Each code is valid for a limited time only and will expire based on the date specified.

If a voucher is used on your order which is cancelled/ rejected, or if you do an exchange of your order, the exchange value will be based on the actual amount paid after the voucher.

Cancellation

You have the option to cancel within 1 hour from placing your order. To cancel an order, please contact us at cs@everythreadcount.com with your order number, name and contact (Email & Contact No.).

Price and Payments

All prices are accurate at the time of publication, quoted in Singapore dollars as listed on the everythreadcount.com website. We accept all major credit cards and PayPal.

Delivery

Please refer to Delivery for information on delivery and processing of orders.

eGift Cards

eGift Cards are redeemable for merchandise online at www.everythreadcount.com. eGift Cards are valid for 6 months from the date of dispatch to the intended recipient, and are strictly non-refundable, non-transferable and non-extensible. eGift Cards are to be redeemed in a single transaction and excess unused value will not be refunded. eGift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash. You may not use an eGift Card to purchase another eGift Card and cannot be combined with other voucher codes.

eGift Cards cannot be returned or cancelled after it has been received. Your eGift card will be delivered within an hour of your purchase. Purchasers who wish to cancel an eGift Card purchase order prior to its delivery to a recipient should contact cs@everythreadcount.com as soon as possible.

If you have not received confirmation that the eGift Card was sent, please contact cs@everythreadcount.com. Please refer to your order number, or be ready to supply your email address. We are not responsible for eGift Cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and contact cs@everythreadcount.com if you suspect the recipient did not receive his/her eGift Card. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address.

We don't read every gift message, but if we do find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them. Thank you for your cooperation.

Bounced / Missing Parcels

We will be in touch via email in the event of any bounced or missing parcels.

Defects

While we strive to ensure that our products shown on website are true to life as much as possible, your received product colours may differ slightly from that to the website due to photography lighting and/ or variances in computer screen calibration. We apologise that slight colour variances will not be regarded as a defect.

Returns

Please read our Return Policy which governs return of products.

For further questions and enquiries, please email us at cs@everythreadcount.com.


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